What’s in the e-book? 

Adopting a benefits administration and HR platform like BerniePortal makes open enrollment easier for you and your clients. That said, you will still need to provide a level of support to your clients around the new technology, especially in the first year it is implemented. 

When it comes to supporting a tech platform, the customer service may look a little different. For this reason, choosing a platform with effective training and support is important to ensure you feel confident in your ability to solve basic and common issues. It is also key that your software vendor has a robust support staff and workflow for resolving issues that you turn over to them. 

In this e-book we'll share three quick tips for providing effective tech support to your clients.

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Introduction

02

Power of the phone

03

Adopt webinar technology

04

Copyright 2018 BerniePortal

How to Help Clients

Full Chapter List

Take advantage of screenshots

05

 

Conclusion

06

 

Quick tips for better customer service with your HR platform
 

with

TECH SUPPORT

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