What’s in the e-book? 

Adopting a benefits administration and HR platform like BerniePortal makes open enrollment easier for you and your clients. That said, you will still need to provide a level of support to your clients around the new technology, especially in the first year it is implemented. 

When it comes to supporting a tech platform, the customer service may look a little different. For this reason, choosing a platform with effective training and support is important to ensure you feel confident in your ability to solve basic and common issues. It is also key that your software vendor has a robust support staff and workflow for resolving issues that you turn over to them. 

In this e-book we'll share three quick tips for providing effective tech support to your clients.

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